Privacy Policy

Last updated: 23 September 2026

This is a plain-language summary of how we handle your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). Our full Privacy Policy has the complete details.

Who is responsible for your data

Blayden Mathews t/a Pet Sanctuary, Cape Town, South Africa. Our Information Officer is Blayden Mathews. Questions about your data go to contact.petsanctuary@gmail.com.

What we collect

  • What you give us at checkout: name, email, delivery address, phone number.
  • What you give us in a message: whatever is in it, including the details of your animal if you send them for sizing.
  • What your browser gives us automatically: pages visited, rough location from your IP, device and browser type.

We never see or store your card number. Payments are handled by our payment provider, who have their own privacy terms.

Why we collect it

To take your order, get the parcel to you, answer your messages, and meet our legal obligations. Marketing emails only if you asked for them, and every one has an unsubscribe link that works.

Who else sees it

  • Shopify, who host this store
  • Our payment provider
  • Our courier, Aramex, who need your address and phone number to deliver
  • Analytics and advertising services, as described in our full Privacy Policy

We do not sell your data to anybody, for any price.

How long we keep it

Order records for as long as tax and consumer-protection law requires. Messages until they are no longer useful. Marketing consent until you withdraw it.

Your rights under POPIA

You have the right to ask what we hold about you, to have it corrected, to have it deleted where we have no lawful reason to keep it, and to object to it being used for marketing. Email us and we will do it. If you are not satisfied with how we handle your information, you can complain to the Information Regulator (South Africa).

Cookies

This store uses cookies to keep your cart working and to understand which pages people actually read. You can block them in your browser, though the cart may stop behaving.