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Sizing
Measure, do not guess. Where a product has sizes, the chart is in the description above, with the exact measurement each size is based on. If your animal falls between two sizes, message us before ordering rather than after.
Delivery
We ship anywhere in South Africa. Rates and timeframes are on the shipping page. Made-to-order items are produced after you order, so they take longer than the rest of the range.
Returns
Faulty or damaged is on us, including the return postage. Change of mind is covered on the returns page. Personalised items cannot be returned for change of mind, which is why we confirm the spelling and size with you in writing first.
What we do not claim
Nothing we sell treats, prevents or cures anything. These are aids, not veterinary care. Where we have not measured something ourselves, the description says so rather than repeating the supplier's word for it.
A little help on a warm walk
Two printed bandanas you soak, wring out and tie on. As the water evaporates it takes some heat with it.
The numbers
Why buy it here
The difference is what we are willing to write down
Most listings for these products are the supplierโs own copy, pasted. Here is what changes when somebody has actually handled the thing.
Pet Sanctuary
A typical marketplace listing
Thirty days to decide it was the right call
Try it at home. If it is not what the page led you to expect, tell us within 30 days and we will sort out a return on anything unused. We would rather answer a question now than process a return later, so ask first.
30-day returns, no restocking fee
Ask us about sizing before you buy
Questions people actually ask
About this product, delivery and returns. If yours is not here, email us before you buy rather than after.
This product
Delivery
Returns
Will it fit my dog?
It ties to fit most dogs, but a couple of buyers found it small. Measure his neck before you count on it.
How long does it stay cool?
Only while it is damp. On a hot day it dries quickly, so take water and re-wet it.
Is it enough on a hot day?
No. It helps a little. On a hot day the answer is still shade, water and walking him early or late.
How long does delivery take?
2 to 4 working days to most South African addresses, dispatched from Cape Town. You get a tracking number when the parcel is collected, not when the order is placed.
What if it is wrong when it arrives?
Tell us within 30 days and we will sort out a return on anything unused and in its packaging. No restocking fee. Personalised items are the exception, which is why we confirm the spelling with you first.
Are these vet recommended?
No. We will not put those words on a page without a named, consenting, registered vet who has actually reviewed the product, and we do not have one. Nothing here treats, prevents or cures anything. A distressed animal needs a vet, not a product page.