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Sizing
Measure, do not guess. Where a product has sizes, the chart is in the description above, with the exact measurement each size is based on. If your animal falls between two sizes, message us before ordering rather than after.
Delivery
We ship anywhere in South Africa. Rates and timeframes are on the shipping page. Made-to-order items are produced after you order, so they take longer than the rest of the range.
Returns
Faulty or damaged is on us, including the return postage. Change of mind is covered on the returns page. Personalised items cannot be returned for change of mind, which is why we confirm the spelling and size with you in writing first.
What we do not claim
Nothing we sell treats, prevents or cures anything. These are aids, not veterinary care. Where we have not measured something ourselves, the description says so rather than repeating the supplier's word for it.
His name, on the back
Everyone in the park asks the same question. His name is on the back of the jumper now, so you can just walk.
What you are actually buying
A warm fleece pullover with your dog's name printed on the back, made after you order and after you confirm the spelling.
Spelling confirmed first
Nothing is printed until you have confirmed it in writing.
Warm fleece
Takes the edge off a cold evening walk.
Sized with you
Send weight and chest, and we tell you which size to take.
The numbers
Why buy it here
The difference is what we are willing to write down
Most listings for these products are the supplierโs own copy, pasted. Here is what changes when somebody has actually handled the thing.
Pet Sanctuary
A typical marketplace listing
Thirty days to decide it was the right call
Try it at home. If it is not what the page led you to expect, tell us within 30 days and we will sort out a return on anything unused. We would rather answer a question now than process a return later, so ask first.
30-day returns, no restocking fee
Ask us about sizing before you buy
Questions people actually ask
About this product, delivery and returns. If yours is not here, email us before you buy rather than after.
This product
Delivery
Returns
How does the name on the hoodie work?
Type it into the Dog's name box, exactly as you want it printed. We email the spelling back to you and nothing goes to print until you have confirmed it. That adds a few days, and it is worth it.
Which size should I order?
Tell us your dog's weight and chest measurement when we message you about the name, and we will tell you which size to take. If we get it wrong, that is on us and we will replace it.
Why does it take longer to arrive?
It is made after you order and after you confirm the spelling, so it takes longer than the rest of the range. Rates and timeframes are on the shipping page.
How long does delivery take?
2 to 4 working days to most South African addresses, dispatched from Cape Town. You get a tracking number when the parcel is collected, not when the order is placed.
What if it is wrong when it arrives?
Tell us within 30 days and we will sort out a return on anything unused and in its packaging. No restocking fee. Personalised items are the exception, which is why we confirm the spelling with you first.
Are these vet recommended?
No. We will not put those words on a page without a named, consenting, registered vet who has actually reviewed the product, and we do not have one. Nothing here treats, prevents or cures anything. A distressed animal needs a vet, not a product page.