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Sizing
Measure, do not guess. Where a product has sizes, the chart is in the description above, with the exact measurement each size is based on. If your animal falls between two sizes, message us before ordering rather than after.
Delivery
We ship anywhere in South Africa. Rates and timeframes are on the shipping page. Made-to-order items are produced after you order, so they take longer than the rest of the range.
Returns
Faulty or damaged is on us, including the return postage. Change of mind is covered on the returns page. Personalised items cannot be returned for change of mind, which is why we confirm the spelling and size with you in writing first.
What we do not claim
Nothing we sell treats, prevents or cures anything. These are aids, not veterinary care. Where we have not measured something ourselves, the description says so rather than repeating the supplier's word for it.
Their face, on your wrist
Your phone is mostly photos of them anyway. This puts one on your wrist, small enough that only you know it is there.
What you are actually buying
A stainless steel bracelet with your pet's photo inside a projection charm and their name engraved on the plate, made after you order and after you confirm the photo and the spelling.
Spelling confirmed first
Nothing is engraved until you have confirmed it in writing.
Your photo, checked
If the picture is too dark or blurry to work, we tell you before it is made.
A gift that is not generic
For anyone whose camera roll is mostly their dog or cat.
The numbers
Why buy it here
The difference is what we are willing to write down
Most listings for these products are the supplier’s own copy, pasted. Here is what changes when somebody has actually handled the thing.
Pet Sanctuary
A typical marketplace listing
Thirty days to decide it was the right call
Try it at home. If it is not what the page led you to expect, tell us within 30 days and we will sort out a return on anything unused. We would rather answer a question now than process a return later, so ask first.
30-day returns, no restocking fee
Ask us about sizing before you buy
Questions people actually ask
About this product, delivery and returns. If yours is not here, email us before you buy rather than after.
This product
Delivery
Returns
How does the photo get into the charm?
After you order, email your photo and the name to contact.petsanctuary@gmail.com with your order number. We check the photo will work, email the spelling back to you, and nothing is made until you have confirmed it. That adds a few days, and it is worth it.
Which photo works best?
A clear, well-lit close-up of their face against a plain background. The picture inside the charm is small, so a close-up works far better than the whole dog on the lawn. If yours will not work, we will tell you and ask for another.
Why does it take longer to arrive?
It is made after you order and after you confirm the photo and spelling, so it takes longer than the rest of the range. Rates and timeframes are on the shipping page.
How long does delivery take?
2 to 4 working days to most South African addresses, dispatched from Cape Town. You get a tracking number when the parcel is collected, not when the order is placed.
What if it is wrong when it arrives?
Tell us within 30 days and we will sort out a return on anything unused and in its packaging. No restocking fee. Personalised items are the exception, which is why we confirm the spelling with you first.
Are these vet recommended?
No. We will not put those words on a page without a named, consenting, registered vet who has actually reviewed the product, and we do not have one. Nothing here treats, prevents or cures anything. A distressed animal needs a vet, not a product page.